Frequently Asked Questions

Find answers to common questions about our collections and services

What materials are used in Jane Win Jewelry?

Our pieces are crafted using high-quality materials, primarily 14k gold-dipped sterling silver (vermeil) and solid 14k gold, often featuring semi-precious gemstones.

How should I care for my jewelry?

To maintain brilliance, avoid contact with perfumes, lotions, and chlorine. Store your pieces in a cool, dry place and clean gently with a soft polishing cloth.

Do you offer gift wrapping?

Yes, every Jane Win order arrives in our signature luxury packaging, making it ready for gifting immediately upon arrival.

Can I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number to monitor your delivery's progress.

Are your gemstones ethically sourced?

We are committed to ethical sourcing and work closely with suppliers who adhere to fair labor practices and conflict-free sourcing standards.

Do you offer jewelry repairs?

We stand behind our quality. We offer repairs for manufacturing defects within six months of purchase. Please contact our support team for an assessment.